FAQ/SHIPPING/RETURNS

FAQ

1.) HOW OFTEN SHOULD I PUT KIM'S OIL IN MY HAIR?

IF YOU HAVE DRY HAIR: 3-5 TIMES A WEEK

IF YOU HAVE NORMAL HAIR: 2-3 TIMES A WEEK

2.) HOW MUCH OIL CAN I PUT IN MY HAIR?

IF YOU HAVE DRY HAIR: 3 QUARTER SIZE AMOUNT OF OIL

IF YOU HAVE NORMAL HAIR: 2 QUARTER SIZE AMOUNT OF OIL

3.) HOW LONG WILL THE 4 OZ BOTTLE WILL LAST FOR?

IF YOU HAVE DRY HAIR: THE BOTTLE CAN LAST FOR 1 MONTH

IF YOU HAVE NORMAL HAIR: THE BOTTLE CAN LAST UP TO 2 MONTHS.

  

**AFTER YOU APPLY KIM'S OIL ON YOUR SCALP, MASSAGE IT IN FOR 10 SECONDS.** 

SHIPPING

1.) HOW LONG IT TAKE TO PROCESS YOUR ORDER?

FOR NORMAL PROCESSING CAN TAKE UP TO 1-3 BUSINESS DAYS

2.) HOW LONG DOES IT TAKE TO GET YOUR ORDER?

FOR NORMAL SHIPPING DAYS CAN TAKE UP TO 2-5 BUSINESS DAYS AND FOR HIGH VOLUME SHIPPING TIMES IT CAN TAKE UP TO 7-10 BUSINESS DAYS.

3.) WHEN SHOULD I RECEIVE A TRACKING NUMBER?

WE WILL SEND YOU YOUR TRACKING NUMBER VIA EMAIL WHEN YOUR SHIPPING LABEL IS CREATED.

** WE DO NOT PROCESS OR SHIP ORDERS ON HOLIDAYS.**

**IF YOU NEED TO CORRECT YOUR ADDRESS INFORMATION PLEASE EMAIL KIMKOCTION@GMAIL.COM**

AT THIS TIME WE ARE NOT ACCEPTING REFUNDS AND DOING ANY RETURNS.